Fix-up and Tune-up, Toowoomba
When Claude
isn't doing
what you hoped
You've been using Claude for a while, and it still isn't doing the job the way you thought it would.
I sit with you and find out why, write it up with your clients' details left out, then fix it and test each fix with you.
It starts with a free 30-minute call.
At a glance
- Diagnostic
- $550 inc GST, invoiced when you book
- The fixes
- One fixed price, set out in your report
Less the $550, if you sign for the fixes in the 90 days after your report - Good for
- Businesses already using Claude
- Tune-up
- $750 inc GST a month for up to 4 hours, if you want it
- After the fixes
- Reviews at 3, 6 and 12 months
- Travel
- No charge within 100 km of Toowoomba
Is it for you?
Sound familiar?
It worked, then it didn't
A job Claude used to get right has started going wrong, and you can't see what changed.
It's hit and miss
The same request gets a good answer one day and a poor one the next.
You set it up yourself
You've put hours into instructions and settings, and you're not sure which ones are helping.
If you haven't got Claude yet, the Claude Set-up suits you better. If you'd like new jobs built, that's a Workflow Build.
Book a callA free 30-minute call to see if a Fix-up suits you.
How it works
Find what's wrong, then fix it
The diagnostic looks for what's going wrong. You read the report and decide whether to go ahead with the fixes.
1The diagnostic
- At your desk. I sit with you and your named person, with you signed in, and go through how your Claude is set up and used.
- What I can't see, said first. Some things are out of reach, like deleted chats or other people's chats. I tell you which before I start, and the list goes at the top of the report.
- Six checks. Your settings, your instructions, your connected tools, the job itself, the Claude version you're on, and your seats and usage limits.
- The job, run three times. On a copy of a past example, never a live client file. If it goes wrong at least twice out of three, that's a fault.
2Your report
- Client details left out. Client names are swapped for a placeholder, and dollar amounts, account numbers, tax file numbers, ABNs and addresses come out.
- Checked at your end first. Your named person reads the draft before you get the final copy.
- One price for the fixes. If there's nothing to fix, the report says so and there's nothing to sign.
3The fixes, then keeping it tuned
- One fix at a time, on a copy. Each fix changes only what it names, and your old wording's saved with the date so it can go back.
- Three out of three. A fix has to come right three runs out of three before it goes live. If it doesn't, your old version goes back and I keep working on it, within the same price.
- After. Reviews at 3, 6 and 12 months, and a monthly tune-up if you'd like one.
Book a callA free 30-minute call to see if a Fix-up suits you.
What you get
A straight answer, then a fix
A plain report
What's going wrong and why, check by check, in words you can follow. It's yours to keep.
Fixes on the record
Every fix goes in your issue log with the date, what changed, why, and how it tested.
If nothing's wrong
If no fault turns up, you get the test prompt I used, so you can run the job again yourself if it starts going wrong.
What's not included
What the Fix-up doesn't cover
- Building new jobs. That's a Workflow Build.
- Going through your live client files. The diagnostic works on a copy.
- Reading other people's chats, deleted chats, or Anthropic's own logs.
- IT security.
- Your email and accounts. An Audit or a Set-up looks at those, and I'd quote any gaps separately.
- Legal, tax or financial advice.
Where to next
Other ways I can help
- Workflow Audit: a look at every job, to see where AI fits.
- Claude Set-up: Claude set up for your business from the start.
- Workflow Build: new jobs built and tested, after an Audit.
- AI use policy: written rules for how your team uses AI.
Hi, I'm Chad.
AI is changing how small businesses work, and it's moving fast. I want to help you understand it well enough to make good decisions: what to hand over, what to check, and what to keep with your people.
I've built my own business on Claude. My social media runs on it, from writing the posts to scheduling them, and it works to rules I've set and maintain. I've got automated workflows right across the business, from mail and contacts to research and planning. Doing it myself is how I've learned what works and what doesn't.
I'm based in Toowoomba, I'll come to you, and you'll deal with me from start to finish.
- Privacy's part of every job.
- When I report on the AI tools your people use, I name the tools and the jobs. I don't say who uses what.
Questions
Things people ask
Will client details end up in your report?
No. I test on a copy of a past job your named person makes, and client details are left out of the report as I write it. Your named person checks it before you get it.
What if you can't find a fault?
Then the report says what I checked and that nothing was wrong on the day, and there's nothing to sign. You keep the test prompt in case it comes back.
What's the monthly tune-up?
Up to 4 hours a month for $750 inc GST, covering a monthly check and fixes to what's already built. You can take it after any job I've done for you. New jobs are a Build.
When do I pay for the fixes?
When you sign for them, after you've read the report. I start once they're paid.
How do I book?
Book a free 30-minute call. Tell me what's going wrong, and if a Fix-up suits, we'll book the diagnostic.