For medical and allied health practices, Toowoomba
Claude for
health
practices
The admin in a busy practice doesn't stop when the doors close. Referrals still need filing and results still need chasing.
Parts of it can go to AI with someone on your team checking. Patient information and anything clinical need far more care. We'll sort out which parts can go to AI with a check and which stay with your people.
It starts with a free 30-minute call. See a sample Audit.
Is it for you?
Does this sound like your clinic?
Someone's started using a scribe
One of your practitioners has tried an AI scribe, and you're not sure the consent side has been done properly.
Reception's swamped
Calls, letters and results come in faster than the front desk can deal with them, and the backlog lands on whoever's left at the end of the day.
There's nothing in writing yet
Staff may already be using free AI tools, and the practice hasn't said what's allowed with patient information.
The admin
4 jobs behind the front desk
Filing letters and referrals that come in
Some letters come through secure messaging straight into your clinical software. Faxes, scans and emailed PDFs often don't, so someone has to match each one.
AI can read each letter and suggest which patient and which practitioner it's for. Reception checks the match before anything's filed, and the practitioner reads the letter itself.
The practice inbox
Emails from patients and other services about fees, forms and opening hours.
Reception sets aside anything about a patient who hasn't given informed consent. AI can sort the rest and draft replies to the routine ones. A person checks the sort, reads every reply before it goes, and passes anything that might be clinical to a practitioner.
Keeping track of results
Your clinical software may already list what's outstanding. Chasing it up still takes time.
AI can draft the follow-up to the lab or the patient from that list. A person at the practice checks each one before it goes. The practitioner reviews every result and decides what happens next.
Updating your privacy policy and consent forms
Once a scribe's in use, the RACGP says the privacy policy needs to tell patients about it, and Ahpra says consent should ideally be noted in the record.
AI can draft the new wording from how you actually use it. The practice owner signs off, and checks with their defence organisation if unsure.
Sample Audit
See a sample Audit for a practice like yours
It's the full report for a made-up Toowoomba general practice, four jobs and all, with real products and prices as they were in October 2026. Yours follows the same layout, with your own jobs, and it may look different as I keep improving the Audit.
- Each job sorted into what AI can take on, what it does with a person checking, and what stays with your people
- The products for each job, with their prices
- Your industry's rules and guidance on AI
Your rules
What health practices have to watch with AI
Ahpra and the National Boards set the professional rules for registered practitioners, and the RACGP guides GPs. This isn't legal or clinical advice, so check with your adviser or your defence organisation for your own practice.
- The Privacy Act covers any business that provides a health service and holds health information, whatever its size. That includes allied health, like physio, psychology and podiatry.
- The practitioner stays responsible for the care, whatever tool is used. Any AI output needs a person's judgement, and notes made by an AI scribe are checked by the practitioner.
- Tell patients when AI's being used. Before any of their details are put into an AI tool, get their informed consent, and ideally note it in their record. When I set Claude up for a practice, a consent step is part of it.
- For an AI scribe, the RACGP says GPs must get consent before using it in a consult, and some defence organisations advise getting it in writing. Recording a private conversation without consent is a criminal offence in some states and territories.
- Know where the tool stores patient data and whether it learns from it. Ahpra warns that a tool storing data overseas could put you in breach of Australian privacy law, and the RACGP says to avoid a vendor that can't give you assurances.
- The TGA says a scribe that only records, transcribes and drafts notes for the practitioner to check, without adding anything clinical, isn't a medical device. One that suggests diagnoses or treatments is likely to be one, and one that's sold as helping with them can be too. Check it's on the Australian Register of Therapeutic Goods, or exempt.
- Update your privacy policy to cover AI scribes. If a scribe suggests Medicare item numbers, check them yourself.
- Check with your indemnity provider that your AI use is covered, if you're not sure.
- If patient data's lost, the notifiable data breach scheme applies to your practice, and anything touching My Health Record has its own reporting line.
Where AI should stay out
- Diagnosis, treatment and any other clinical decision. The practitioner makes those.
- Patient details in a general AI tool like ChatGPT. Ahpra's own example is a practitioner dictating clinical findings into one.
- Recording a consult before the patient has agreed to it.
- Deciding what to bill Medicare. That stays with the practitioner.
Book a callA free 30-minute call about your practice.
How I'd start
Three ways in
- Workflow Audit: I come to your office and sort every job into what AI can take on, what it does with a person checking, and what stays with your people.
- Claude Set-up and Onboarding: Claude set up properly from day one, with a written AI use policy.
- AI use policy: a written policy on its own, if you're not ready for a set-up.
Hi, I'm Chad.
AI is changing how small businesses work, and it's moving fast. I want to help you understand it well enough to make good decisions: what to hand over, what to check, and what to keep with your people.
I've built my own business on Claude. My social media runs on it, from writing the posts to scheduling them, and it works to rules I've set and maintain. I've got automated workflows right across the business, from mail and contacts to research and planning. Doing it myself is how I've learned what works and what doesn't.
I'm based in Toowoomba, I'll come to you, and you'll deal with me from start to finish.
- Privacy's part of every job.
- When I report on the AI tools your people use, I name the tools and the jobs. I don't say who uses what.
Questions
Things health practice owners ask
Do patients have to agree to an AI scribe?
Yes. Ahpra says a scribe will generally need the patient's informed consent, and the RACGP says GPs must get it before the consult. Some defence organisations say to get it in writing. When I do a Set-up for a practice, a consent step for AI is part of it.
We're a small practice. Does the Privacy Act apply to us?
Yes. The small business exemption doesn't apply to a health service provider that holds health information, so every practice is covered, however small.
Can my staff use ChatGPT or Claude to write patient letters?
Not with a general tool like ChatGPT and patient details in it. Ahpra's guidance says the patient should know and agree first, and you need to know where the tool keeps the data. A properly set-up business account is a different question, and it's one we'd work through on the call.
What does a first call cover?
It's free and takes 30 minutes. You tell me what's taking your team's time, and I'll say where AI might help and where I'd leave it alone.
Other industries I work with